No, you do not need to worry about cleaning supplies and equipment. Our cleaners will bring all that is required to complete the job correctly.

We accept all major credit cards. Our system will automatically generate a hold on funds paid via credit card (including Visa debit) the day before your booked services. This is merely a hold and no funds have been removed from your account. The Visa debit cards will look like the money has been removed from your account. We assure you it has not. Your bank is holding it separately for you until the charge is processed after your services have been completed

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

One of the best things you can do is make sure there is as little clutter as possible. The cleaners will need to have access to surfaces to clean and if they are covered up by too much clutter they may be inaccessible. Make sure the floors are clear of items and large debris. Communicate with your cleaner when they arrive (if you are home) a plan to make sure the cleaner has space to clean. Children, pets and other adults in the way can really hinder a job from being done in the best way possible. It can also be hazardous. Vacuum cords, cleaning products and supplies will be in the area with the cleaner and to mitigate accidents from happening it is best to give them space. If you have any questions about how to better prepare, feel free to reach out and ask any questions at all!

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks, and in-person interviews. We also require significant experience in residential  house cleaning to work with us. Our cleaners also are covered by general liability insurance.

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet or let us know if they are prone to escape or need to be put in a room while bringing in and taking out equipment.

We require 2 full business days notice if you need to cancel or change any upcoming appointments. When you provide 2 or more full business days notice, there is no cancellation fee. If you provide less than 2 full business days notice, you will be charged a cancellation fee. If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.

Only 1 or 2 is sent to your home depending on availability and your needs. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward. Deep Cleanings or larger homes may be scheduled with enough cleaners to make sure we can do the best job possible in a timely manner.

Our professional house cleaning services are designed to keep your home comfortable and clean. We customize each service to fit your needs, so you never have to pay for something you don’t want. Additional Services Offered: • Clean inside of fireplace • Clean toys • Pick up clutter • Do laundry • Wash dishes • Clean carpets Important Notes: Mold: Some amount of pink/orange mildew or even darker mold is common in homes. Cleaners can handle small areas of mold. However, large mold build-ups in showers, on walls, etc., can affect air quality and pose a health risk. Cleaners cannot clean areas heavily affected by mold or homes with serious mold infestations. Weight Limit: For safety, there’s a 30 lb. lifting limit. Moving small furniture like dining chairs or ottomans is fine. If you’d like cleaners to clean under heavier items, please move them ahead of time and they’ll clean the area upon request. We do not clean: • Extensive grease or fire damage • Bodily fluids • Pet messes • Homes with bug infestations Heights: Cleaners can only use a step stool up to 2 feet. This typically allows access to areas like the tops of standard kitchen cabinets. Fixtures or surfaces higher than this may be out of reach for safety reasons.